Shipping & Returns
Because every order is sourced on request, shipping and return terms are confirmed in writing on your quote — here's what to expect.
Shipping
We ship within the US and internationally. The shipping method, carrier, cost, and estimated timeline depend on the destination, the product, and the supplier — so they are confirmed on your written quote before you buy, not estimated blindly. Once your order ships, we share tracking where the carrier provides it.
Lead times
Lead time varies by part. In-stock items move quickly; harder-to-find, refurbished, or made-to-order parts take longer. Your quote states the expected lead time for your specific item so you can plan around it.
Item condition
Parts may be new, refurbished, or surplus depending on availability. The exact condition is always stated on your quote before purchase — you decide with full information.
Returns
Return eligibility, any restocking fee, and the return window are confirmed in writing on your quote, based on the supplier and product, before you purchase. To start a return, contact [email protected] with your order details and we'll guide you through the process.
Defective or incorrect items
If an item arrives defective or doesn't match what was quoted, contact us promptly. We work directly with you and the supplier on a replacement or refund according to the applicable policy.