Shipping, Lead Times & Returns
Every order is sourced on request, so the exact terms — Incoterm, carrier, lead time, and return conditions — are confirmed in writing on your quote before you buy. This is the standard framework they follow.
Shipping & Incoterms
Domestic US orders are quoted delivered to your address, with freight included in the quoted price unless the quote states otherwise. International orders are quoted FCA West New York, NJ (Incoterms 2020) by default: risk and title pass when the goods are handed to the carrier. You can nominate your own freight forwarder or carrier account, or we can arrange freight and quote it as a separate line. Duties, import taxes, and customs clearance at destination are the buyer's responsibility. Other terms — CPT, CIP, or DAP — can be quoted on request. Whichever applies is stated on your quote, never assumed. Once your order ships, we share tracking where the carrier provides it.
Lead times
Lead time varies by part. In-stock items move quickly; harder-to-find, refurbished, or made-to-order parts take longer. Your quote states the expected lead time for your specific item so you can plan around it. Lead time runs from order confirmation — and from cleared payment where payment in advance applies — not from the date of the quote.
Item condition
We supply genuine OEM parts. Depending on availability, an item may be factory new, factory refurbished, or new surplus stock. The exact condition is always stated on your quote before purchase — you decide with full information.
Packing & documentation
Goods are packed to carrier standards for the freight mode quoted. Every international shipment travels with a commercial invoice and packing list showing part number, quantity, net and gross weight, country of origin, and HS code. Certificates of Conformity, material test reports, or mill certificates can be requested at quote stage where the manufacturer provides them.
Export compliance
International orders are screened against US denied-party and sanctions lists (OFAC SDN, BIS Entity List) before shipment. Some destinations, end-users, or end-uses require additional documentation — typically an End-User Statement — and certain items or destinations cannot be supplied at all. Where that applies, we tell you at quote stage, not after you have paid.
Returns (RMA)
All returns require an RMA number issued by us before anything is shipped back. Email [email protected] with your quote or order number, the part number, the quantity, and photos of the item and its packaging. If the return is accepted, we issue an RMA number and the return address. Goods sent back without an RMA number cannot be processed or credited. Items must be returned unused, in their original packaging, with all documentation. The return window and any restocking fee depend on the supplying source and are stated in writing on your quote before you purchase.
Defective or incorrect items
If an item arrives damaged, defective, or does not match what was quoted, notify us promptly — and in any case within 5 business days of delivery — with photos of the item and the packaging. We open the claim with the supplier and, where relevant, the carrier, and work with you on repair, replacement, or refund under the applicable warranty. Warranty duration is set by the manufacturer or supplying source and is stated on your quote.